Help center
Support for AI Voice and Transcription
Account-aware help
Billing support
Privacy requests
Before contacting support
- For a failed transcription, keep the job in history and include the approximate failure time.
- For Google sign-in or Docs export, include the exact error message but never send an access token.
- For billing, include the Stripe receipt or invoice number and the email used to sign in.
- For browser-tab recording, confirm that the tab was playing audio and was not a restricted Chrome page.
Privacy reminder: Do not include passwords, full payment card details, API keys, identity documents, or confidential transcript content in a support request.
Email support
Send a message to Support email. The form below submits a support request through our shared support system and keeps a ticket ID for follow-up.
Billing and cancellations
Open the web workspace or extension account area and choose Manage subscription to access the secure Stripe Customer Portal. There you can view invoices, update payment information, and cancel an active subscription according to our Refund and Cancellation Policy.
Privacy and data requests
Use the same support email for access, correction, deletion, or other applicable privacy requests. Include the Google account email connected to the extension so we can locate the relevant account. We may need to verify that you control the account before completing a request.