Refund and Cancellation Policy

This policy applies to subscriptions and credit packs sold by GOLDEN WAGON LTD for GTPlive assistant. It does not limit statutory rights that cannot legally be excluded.

1. Subscription cancellation

You can cancel a monthly or annual subscription at any time through the Stripe Customer Portal opened from the web workspace or extension account area. Cancellation normally takes effect at the end of the current paid billing period.

2. Cooling-off and refund requests

If local law gives you a statutory cooling-off period, you may request cancellation within that period. Outside mandatory rights, subscription charges are generally non-refundable once a paid billing period has begun unless there has been a duplicate charge, billing error, or material service failure.

3. Credit-pack refunds

An unused credit pack may be refunded when requested promptly after purchase. If some credits have been used, a proportional refund may be available where required by law or approved after review.

4. Failed transcription jobs

A failed transcription job automatically returns its unused reserved credit. This is a credit restoration, not a monetary refund.

5. How to request a refund

Email Support email with the Google account email connected to the extension, the Stripe receipt or invoice reference, the purchase date, and a short explanation of the request.

Plain-language summary

You can cancel subscriptions from the Stripe customer portal, failed jobs restore their reserved credit automatically, and refund requests are handled through support with receipt details and the account email used for purchase.